FAQ
How do I access the online portion of the class?
Within 48 hours of paying for a class, you will receive a confirmation email with instructions on how to access the Red Cross Learning Center to complete your online portion of training.
Please note this will be an automated email and often lands in Junk or Spam folders. Be sure to whitelist support@redline-safety.com with your email provider prior to registering to ensure you are able to receive this email
If you still do not see the email, please email us at support@redline-safety.com for assistance.
What if I need to reschedule my training?
If you need to reschedule, email support@redline-safety.com and note the class and date you're currently scheduled for and the date and time of the class you'd like to reschedule to.
Rescheduling to another of our classes within 72 hours of the class start time will result in a $30.00 processing fee which must be paid before you will be rescheduled.
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A no call, no show is non-refundable.
What if I need to cancel my training?
If you need to cancel, email support@redline-safety.com and note the class and date you were scheduled for.
Cancellation without rescheduling to another Red Line Safety class is subject to a fee equal to 50% of your base registration fee. Taxes and fees are non-refundable
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Cancellation within 48 hours of class start time is non-refundable.
What if I don't finish the online course prior to the in-person class?
All blended classes have an online portion that much be completed before you can attend the in-person training session.
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If you show up for the in-person class and have not done, or failed to complete the online course, you will be turned away and must reschedule with support@redline-safety.com
Rescheduling due to failure to complete online coursework is still considered rescheduling within 72 hours of class and will result in a $30 processing fee that must be paid prior to rescheduling.
After the class, how do I find my certification?
Go to https://www.redcross.org/take-a-class/digital-certificate and either put in the email you use to register for the class or your first and last name and the month of your class.
What if I register for the wrong type of class?
There are no refunds for choosing the wrong class. If you need a Basic Life Support (BLS) class, do not choose the Adult and Pediatric First Aid/CPR/AED class. You are entitled to transfer to a different class. Transferring to a different class within 48 hours of the class start time will result in a $30.00 processing fee. The $30.00 processing fee must be paid before you will be transferred.